As stated above, the new MinkPolice SIM card only works in devices which have at least firmware version 4.4.0 installed.
Generally, all “MP5” (printed on the side of your device) devices fulfill this criterion. If you have an older (MP2) device, you have to check your firmware version. Login to your profile, click on the settings of the specific device (“Trap settings”) and you will find the firmware version of that device in the “Info” section. Alternatively, you can always contact our customer support if you are unsure.
If your device has an old firmware version, you have to select “SIM card + Firmware update” above and then send in your devices so we can manually update them. Our address is:
Alert House ApS
When sending in your device, please refer to the order number of your SIM card purchase. We will then send your updated device back together with your new SIM card.